Last Updated: July 8, 2026
At Amerigo Vespucci, we are committed to providing a secure and reliable service for purchasing digital gift coupons.
Please read our Refund Policy carefully before making a purchase.
1. Digital Products
All gift coupons sold through our website are digital products and are delivered electronically. Once a gift coupon has been issued or delivered, it is considered fulfilled.
2. Refund Eligibility
You may be eligible for a refund if:
- You were charged more than once for the same order.
- A technical error prevented the gift coupon from being delivered.
- You were charged but no gift coupon was issued.
- The gift coupon cannot be redeemed due to a verified system error caused by us.
3. Non-Refundable Purchases
Unless required by applicable law, refunds will not be provided for:
- Change of mind after purchase.
- Incorrect recipient information provided by the customer.
- Incorrect email address entered during checkout.
- Failure to use the gift coupon before its expiration date (where applicable).
- Gift coupons that have already been redeemed, partially redeemed, transferred, or shared.
- Purchases made in error by the customer after successful payment and delivery.
4. Incorrect Orders
Please review your order carefully before completing your purchase. Once a gift coupon has been issued, we may not be able to cancel or modify the order.
5. Technical Issues
If you do not receive your gift coupon within a reasonable time after payment, please contact our customer support team. We will investigate the issue and, if necessary, reissue the gift coupon or provide an appropriate solution.
6. Fraud Prevention
To protect our customers, Amerigo Vespucci reserves the right to refuse, cancel, or delay any order that appears suspicious, fraudulent, or unauthorized. If payment has already been collected for a canceled order, a full refund will be issued.
7. Processing Refunds
If a refund is approved, it will be credited to the original payment method used during the purchase.
Refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution.
8. Contact Us
If you believe you are eligible for a refund or have any questions regarding your purchase, please contact our customer support team through the Contact page on our website.
Please include:
- Order number
- Name used for the purchase
- Email address
- Description of the issue
We will review your request as quickly as possible.